The "Waiting for Service" status indicates that the Spotflux Agent is unable to contact the Spotflux Connection Manager on your local machine. The Spotflux Connection Manager is responsible for establishing the connection to our servers.

If you see this message, please check that the Connection Manager is running:

1. Open Control Panel
2. Type "services" in the search box
3. When the result appear, select "View local services"
4. Look for the service with the name "Spotflux Connection Manager"
5. Check that the service has the status "Started". If not select it and click the "Start/Play" button to start it.
6. If the service is started and you still cannot connect, try Restarting it.
7. Make sure the service has the startup type "Automatic". Right click and select Properties to change this if not.

If this does not help, we can recommend checking your virus protection software for alerts relating to Spotflux. We're aware of false positives on one of our dlls, resulting in that file being deleted. If this is the case, you can set an exception for the Spotflux program dir (C:\Program Files (x86)\Spotflux or C:\Program Files\Spotflux) and reinstall to restore the missing file.

Should you continue to have trouble, please send a report using the "Report a Problem" tool.

Follow the below Steps:

1. Right click on the file or directory. 
2. Click on “Properties” on the right click menu. 
3. Click on “Security” tab. 
4. Click on “Advanced” button at the bottom. 
5. In Advanced Security Dialog window, click on “Owner” tab. 
6. Here you will be able to see current owner (i.e. Trusted Installer). 
7. To take ownership of the object, click on the Edit button. Give permission to UAC. Then highlight the user name in the “Change owner to” box that you want to assign as the owner for the object. Click “OK” to finish the process. 
8. Back in Advanced Security Settings window, you will see the current owner has changed to the user you just selected. 
9. Click “OK” button to exit this window. 
10. Click “OK” again to exit completely from the Properties window. 
11. Repeat step 1 to 4 to open the object’s Properties window again. 
12. Back in object’s Properties window, click on Edit button, and confirm the UAC elevation request. 
13. Highlight the Administrators in the “Group or user names” box. If the user ID or group that you want to manage the permissions for the object doesn’t exist, click on “Add” button, and type in the user name or group name desired into the “Enter object names to select (Can use Everyone as user Name)” box, and finish off by clicking on “OK”. 
14. In the Permissions for Administrators box below (or any other user name or group name you chose), click on “Full Control” under the “Allow” column to assign full access rights control permissions to Administrators group.

Also refer this link 
http://windows.microsoft.com/en-us/windows-vista/Troubleshoot-access-denied-when-opening-files-or-folders

Some versions of AVG antivirus will remove our files after they are installed.

To avoid this issue you will need to whitelist our installer and files within AVG in order to get it to work. The easiest method is to whitelist the spotflux folder as well as our installer file.

Here are instructions from AVG on how to whitelist files and folders:

https://support.avg.com/SupportArticleView?l=en_US&urlname=How-to-exclude-file-folder-or-website-from-AVG-scanning

If you are experiencing the following error:

"Spotflux could not establish a web connection, kernel driver error." 

You may also encounter the following error:

"Windows requires a digitally signed driver"

Solution:

You are receiving this error because you are not running the latest Microsoft Windows Service Pack. Please ensure that you run windows update and update to the latest Windows Service Pack. 

Often times when spotflux releases a new client update Norton 360 will falsely flag a portion of our installer as malware causing the installation to fail. If you are experiencing trouble launching spotflux or connecting to it AND you have Norton 360 installed, please contact our support team immediately and reference this article. 

In order to proceed with Spotflux and continue Norton 360 Protection, please follow these steps:

1) Click on the "Auto-Protect is processing security risk...." dialog window that comes up from the Norton alert

 

2) Finish the Spotflux Installer by clicking the Finish button

 

3) A new alert should now pop up that looks something like this: 

 

4 ) From the Action menu - select "Exclude" from the drop down and then click on "Go" to the right of the drop down: 

 

5) If you are prompted for a with the following "Threat Fix" screen, we recommend you select "Always ask me what to do"

 

6) In the final screen you should see a green bar stating "All threats resolved". You may click the Close button and proceed to use Spotflux. If for any reason Spotflux does not function as expected it may be necessary to run the installer. 

 

Please be advised that as of April 8th, 2014 Microsoft has stopped supporting Windows XP. While Windows XP was a great operating system, it is now almost 15 years old and very dated. With the end of Microsoft support for the operating system there will also no longer be security fixes available which means that your system is basically sitting in a digital shooting gallery every time you go online. 

Starting January 1, 2015 Spotflux will no longer guarantee XP compatibility with new releases of Spotflux (Above Spotflux 3.0).

Starting December 31, 2015 Spotflux will no longer support Windows XP on any version. 

We feel this is a fair compromise as it has given all users 18 months since the end of Microsoft support to upgrade their operating systems. Its also fair to other users as we will not be allowing potentially compromised operating systems to exist on our network as compromised hosts can affect the overall quality of our IP space.

You may read Microsoft's offical Windows XP sunset announcement here:
http://windows.microsoft.com/en-us/windows/end-support-help

Some ISPs intercept DNS traffic and prevent Spotflux from functioning in an optimal condition. To avoid these issue we recommend you use any DNS server that you trust. We tend to prefer Level3 (4.2.2.1) but you could also use Google (8.8.8.8) or any other public DNS resolvers that do not modify DNS requests. To change your DNS settings on Windows, please follow these instructions:

 

1) Choose which DNS provider you will use and then open the Control Panel and click on Network and Sharing Center as seen below.

2) Click “Change Adapter Settings” in the left hand menu as seen below:

3) Right click on your network device and choose properties. In this example ours is named Local Area Connection, but it could also be a wireless adapter or named something else.

 

4) Choose the correct IP version you would like to set the DNS settings for and click “properties”.  For Spotflux, you will need to choose IPv4:

5)   In the window that pops up, click “Advanced” in the bottom right of the windows:

6) From the Advanced TCP/IP Settings window, select the DNS tab:

7) Click Add and then type a the IP address of your DNS server in the box that pops up and click add again:

Providing support with a diagnostic log helps us look deeper into your specific connection issues.

In Windows, You can provide a diagnostic report using the "Report a Problem" tool in the Spotflux app. This will provide us with logs and other information we need to identify the cause of the problem.

This tool is available in the Spotflux "All Programs" folder, or directly in the app under Support in the settings menu.

If you've accidentally logged into your spotflux client with the wrong email address follow these instructions:

If you have the latest windows client you should have the ability to "log out" by un-pairing your device from your current account.  Follow these steps:

1) Click on the gear icon in the upper left corner and select Manage Account

 

2) When the management portal opens in your browser click on Add/Manage Devices

3) From the list of devices, select "Remove" from the red icon next to your device

4) Restart your Spotflux application on your desktop

5) From the gear icon select Login/Register

6) Select I have a spotflux Account from the menu

7) Log in with your new Spotflux account details.

8) Restart your Spotflux application on last time. 

TLS errors can occur when your computer's clock has gone out of sync. We recommend ensuring your clock is accurate and that it is set to 'sync automatically'. 

The following example shows how to configure a Windows 8 workstation for time syncronization:

1. Open the Control Panel (icons view), click/tap on the Date and Time icon, and close Control Panel.

2. Click/tap on the Internet Time tab, and click/tap on the Change settings button. (see screenshot below)

3.  If prompted by UAC, then click/tap on Yes.

4.  Check the Synchronize with an Internet time server box and enter time.windows.com OR pool.ntp.org in the textbox below (see screenshot).

5.  Click OK on the Internet Time Settings Window and then click OK on the Date and Time window

We support all versions of Windows from XP to Windows 10, both 32 and 64 bit.

This error message indicates that there was a problem installing the Spotflux network driver, a critical component of the Spotflux Client. This is most often caused by a corruption of the Windows Registry, resulting in an inability to correctly install virtual drivers.

Running a registry cleaner will often correct this. We would recommend CCleaner, the free version of which should correct the issue.

If running a registry cleaner does not help, a reinstall of WIndows may unfortunately be necessary.

If Spotflux is stuck in the "Securing Your Connection" state and the icon continuously blinks, it is likely that your Spotflux client is having trouble accessing our server, or the handshake is failing. Below are a few steps to try to resolve the problem.

1. Restart

Try restarting Spotflux to see if that allows you to connect.
If this doesn't help, there may be processes lingering from a previous run. Try rebooting your computer.

2. Check your computer's clock

Ensure your computer's clock is set to the correct time. Encrypted handshakes with our servers require accurate time. Configure your computer to use an NTP server if you can, this will set the clock to the correct time automatically.

Disable Spotflux's Proxy Detection

By default, Spotflux will attempt to automatically detect any proxies that may be needed to access the internet. However, this can fail with some configurations.

To disable proxy detection:

1. Click on the Spotflux icon in your system tray to bring up the menu
2. Click "Settings"
3. Choose the "Proxies" tab
4. Select "No proxy"
5. Click "OK" to save this change

Ensure Spotflux is in the "Disabled" state before trying to start a new connection. Your first new connection after this change will have proxies disabled.

Still need help?

If this does not help, you can submit a request and we'll do what we can to assist. If you can include a diagnostic zip (which can be generated under Settings->Support), this would be of great help to us.